Return and Exchange Policy
The Lingerie Shoppe values your satisfaction. If you are not happy with your purchase, you can return your items for a refund or exchange.
A refund will be issued less shipping fees and less a 10% restock fee. You can avoid the restock fee if you are planning to visit the physical store in Larkspur, California to return/exchange an item. The restock fee will only be incurred when shipping items to TLS for a refund, as this charge is handled by a 3rd party and cannot qualify for a refund. Sorry for any inconvenience.
Returned items must be in their original condition and original packaging with tags and sanitary protection intact (NO EXCEPTIONS). Please ensure that you wear undergarments when trying on intimate apparel. We reserve the right to refuse returns on items received after the time period allowed or in a condition that is not compliant with our return policy.
Please understand that because of the intimate nature of the products we sell, not every item can be returned or exchanged. Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered is not considered as being in “new” condition and cannot be returned or exchanged. As lingerie and swimwear is delicate by nature, we offer NO warranty once the tags are removed.
To ensure all of our customers receive a new, unworn garment, ALL sales are final on the following items: Sales and Clearance items, panties, thongs, men’s boxers & thongs, hosiery, pasties, pastie glue, ALL adhesive items, self-adhesive bras, wigs and wig accessories, eyelashes, eyelash accessories, body creams, gels, vibrators, or any similar romantic gifts & body jewelry at management’s discretion (NO EXCEPTIONS).
We understand that sometimes an intimate product may be damaged. Often times the manufacturer of the product offers a warranty or guarantee and the manufacturer of the product will replace your item. Please be sure to check the manufacturers’ website prior to contacting us. If the product was damaged during shipping, please contact the shipper.
Need your Exchanged items as soon as possible? The fastest way to get what you want is to reorder with us online, then return the unused / unworn item with tags still attached for a refund, less the shipping and restock fees.
Please call or email us to receive a Return Authorization number within 14 days of receiving merchandise.
Exchanges and Returns take about 15 days to process and the items you want may sell out. Instead of exchanging an item we recommend you buy the correct item you want now, before it sells out and return the unused / unworn item with tags still attached for a refund.
Need your Exchanged items as soon as possible? The fastest way is to reorder what you want online and return your unworn / unused items for a refund.
Please call (415)924-0505 or email The Lingerie Shoppe (email@example.com) to receive a Return Authorization number and correct return address within 5 days of receiving merchandise. Some items ship from our west coast warehouse and the return address may be different than the return address on the box.
Ship your package to the address using the instructions that will be provided to you when you call or email for your Return Authorization number.
Consider purchasing insurance and requesting a tracking number because The Lingerie Shoppe cannot be responsible for lost or damaged returns. Also, this way you will know when your items have been delivered. This is optional.
We’ll either exchange, or issue a credit to your credit card (less shipping and restocking fees) within 20 days of receiving unworn / unused merchandise. We will ship exchanges as quickly as possible and debit or credit your account for any difference. We reserve the right to refuse refund or exchange of items due to damage or worn items. Return / Exchange shipping cost is customer’s responsibility.
Sale items – No refunds or exchanges on sale items. Sale items are non-returnable, non-refundable and non-exchangeable. Please join our e-mail list and like our Facebook page to be notified of the next sale.
Seasonal items are final sales and cannot be returned or exchanged.
Absolutely no returns or exchanges will be accepted for any reason later than 30 calendar days from the date you receive your order. Please call or email us as quickly as possible to ensure a return will be accepted. Thank you for ordering with us.
Have questions? We are happy to help you. Please call us (415) 924-0505 or email firstname.lastname@example.org.